DVD’s will be shipped within 3-5 business days of your receipt of your purchase order. All DVD sales are final. No returns or refunds are offered AFTER you receive your DVD(s). DVD pre-orders may be cancelled (prior to you receiving your DVDs) and you will be receive a complete refund of the original purchase price paid, including any shipping charges also paid. Since DVDs and/or videos can be copied, there are no refunds on DVD's and/or videos. Defective DVDs will be exchanged for the EXACT same DVD. There are NO exceptions to this policy. If you have modified the DVD in any way, it is no longer returnable for exchange. This includes, but is not limited to, writing on the product or labeling the product or any alterations to the product or labels on the product. If you need to exchange a DVD, please email through the Midwest Matrix website, www.midwestmatrix.info for a return authorization (RA) prior to exchanging a product. When obtaining a RA, we need the following information: Your name, telephone number along with the area code, as well as the original method you used to order / pay for your DVD.
SHIPPING CHARGES ARE NOT REFUNDABLE, after you receive your DVDs.
There is no exception to this policy.
“Midwest Matrix TM, is licensed only for personal, noncommercial use “